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Terms of Service

Last Updated: July 25, 2026  ·  Version: 2026-07

1. APPRO is not health care — please read this first

APPRO is an AI self-reflection and communication tool. It is not medical care, not psychotherapy, not counselling, not diagnosis, and not a substitute for a licensed professional.

  • APPRO does not diagnose, treat, or manage any medical or psychological condition, and nothing it produces should be read as saying that you or anyone else has one.
  • No therapist–client, doctor–patient, or other professional care relationship is created by using APPRO. We are a technology provider.
  • Reports are AI-generated observations about how a conversation was conducted. They can be wrong, and they are not a clinical opinion.
  • Never delay or avoid seeking professional help because of something APPRO said, and never rely on APPRO instead of a qualified professional.

If you are in crisis: if you or someone else is in immediate danger, or you are having thoughts of harming yourself, contact your local emergency number or a crisis helpline in your country straight away. APPRO is not an emergency service, does not monitor your reports, and cannot respond to a crisis.

If a report raises something that worries you, take it to a qualified professional — a doctor, a licensed therapist, or a relationship counsellor.

2. Acceptance of Terms

By creating an account or using APPRO ("Service"), you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service. We ask you to confirm your acceptance when you create your account, and again whenever we publish a materially updated version.

You must be at least 16 years old to use the Service.

3. What the Service does

APPRO analyses audio recordings of conversations for self-reflection purposes. The Service includes:

  • AI transcription of your recording, separated by speaker
  • AI estimation of the emotional tone of each speaker's voice
  • Analysis of communication patterns, drawing on published relationship-communication research such as the Gottman method
  • A written report and a practical growth plan based on that conversation

The Service is provided for personal insight and communication skill-building. It is not a medical device and is not regulated health care.

4. Your responsibilities and acceptable use

You agree to:

  • Provide accurate and truthful information
  • Only upload audio you have the legal right to upload and analyse
  • Obtain the agreement of every participant before recording and before uploading
  • Use the Service in compliance with applicable laws and regulations
  • Keep your account credentials secure and not share your account

You must not use APPRO to:

  • Record or analyse anyone without their agreement, including covert recording of a partner, family member, colleague or child
  • Monitor, profile, pressure, control or build a case against another person
  • Present a report as evidence of anyone's mental or medical state, or as a professional opinion
  • Upload content that is unlawful, or that infringes anyone's rights
  • Attempt to reverse engineer, overload, scrape or otherwise compromise the Service
  • Resell the Service, or offer it to clients as if it were a professional assessment

We may suspend or terminate an account that breaches these terms.

5. Recording other people

APPRO analyses a recording only because you asked it to. We cannot verify that the other people in it agreed. That responsibility is yours, and it is a condition of using the Service. Each time you upload, you represent and warrant that:

  • You have obtained the agreement of everyone whose voice appears in the recording, before recording and before uploading
  • They understand that an AI will transcribe their words and estimate their emotional tone, and that a report will be produced
  • Recording the conversation was lawful where it took place — rules on recording others differ by country, and covert recording may be a criminal offence
  • You have the legal authority to submit the content for analysis

You are responsible for any claim arising from a recording you uploaded without the necessary agreement.

6. Data Processing and Retention

We process your data in accordance with our Privacy Policy. Key points:

  • Audio and transcripts are processed by third-party AI providers (Google, OpenAI and, on our earlier transcription path, ElevenLabs) — named in the Privacy Policy
  • Your audio file is deleted from our servers once the analysis for it completes
  • Transcripts, emotion data and reports are kept until you delete the session or your account — there is no automatic expiry
  • You can delete a session, or your whole account, at any time from within the app
  • Our AI estimates emotional state from voice, which is sensitive personal data under the GDPR; we process it on the basis of your consent

7. Payment and Refunds

Payment terms:

  • Free analysis credits are provided for trial purposes
  • Additional analyses require payment through our secure payment processor
  • Payments are processed by Stripe and subject to their terms

Refund Policy:

  • Technical Issues: Full refunds are provided for technical failures, processing errors, or service outages that prevent analysis completion
  • Service Errors: Refunds are available if our system fails to process your audio file or generate an analysis due to technical problems
  • No Refunds for User Expectations: Refunds are NOT available if:
    • The analysis results do not meet your personal expectations
    • You selected the wrong language and this resulted in poor transcription quality
    • You proceeded with payment despite the preview not being acceptable to you
    • You disagree with the AI-generated insights or recommendations
    • The analysis reveals unexpected or unwanted information
  • Preview System: A preview of analysis quality is provided before payment to help you make an informed decision
  • Refund Window: Technical issue refunds must be requested within 7 days of purchase with clear documentation of the problem
  • Processing: Approved refunds are processed within 5-10 business days through the original payment method

Important: By proceeding with payment after reviewing the preview, you acknowledge that you understand the nature of AI analysis and accept the results as delivered by our system.

8. AI Technology Limitations

Important Understanding of AI Analysis:

  • Accuracy Limitations: AI analysis is not 100% accurate and may contain errors, misinterpretations, or biases
  • Language Dependency: Analysis quality depends heavily on correct language selection and audio clarity
  • Contextual Limitations: AI may miss nuanced context, cultural factors, or non-verbal communication
  • Training Data Bias: AI models reflect patterns in their training data and may not apply to all individuals or situations
  • Not Diagnostic: AI insights are observational and educational, not diagnostic or prescriptive
  • Subjective Interpretation: Communication and emotional analysis involves subjective interpretation that may vary
  • Technical Dependencies: Analysis quality depends on audio quality, background noise, and technical processing

User Responsibility: You acknowledge these limitations and agree to use AI insights as supplementary information only, not as definitive assessments.

9. Limitation of Liability

IMPORTANT DISCLAIMER:

  • This Service is provided "as is" without warranties of any kind
  • We are not liable for decisions you or anyone else makes based on AI-generated insights, or for any outcome in a relationship following the use of a report
  • We are not liable for a recording you uploaded without the other participants' agreement
  • Our liability is limited to the amount paid for the specific service
  • We are not responsible for third-party service interruptions
  • Users assume full responsibility for how they use the insights provided

10. Use by professionals

If you are a coach, counsellor, therapist or other practitioner and you use APPRO in connection with your work:

  • APPRO is a supplementary tool. It does not perform assessment, and its output is not a professional opinion
  • You remain fully responsible for every professional decision and for the people you work with
  • You are responsible for your own licensing, confidentiality and consent obligations, including obtaining consent before putting anyone's recording into APPRO
  • Do not present an APPRO report to a client as a clinical assessment or as evidence of a condition
  • Consider local rules on the use of AI tools in professional settings

11. Intellectual Property

All intellectual property rights in the Service remain with us. You retain rights to your uploaded content but grant us necessary licenses to process and analyze it for providing the Service.

12. Service Modifications

We reserve the right to modify or discontinue the Service at any time. We will provide reasonable notice of significant changes that affect your use of the Service.

13. Governing Law

These terms are governed by Norwegian law. Any disputes will be resolved in Norwegian courts, subject to applicable international agreements.

14. Regulatory Compliance

EU AI Act Compliance:

  • Our AI system is designed to comply with the EU Artificial Intelligence Act (Regulation 2024/1689)
  • We do not use prohibited AI practices as defined in Article 5 of the EU AI Act
  • Our system has a clearly defined self-reflection and educational purpose, and is not a medical or health-care system
  • We implement human oversight and transparency measures
  • We tell you plainly that the Service infers emotion from voice, what it produces, and that those inferences are estimates which can be wrong
  • We follow Norwegian government principles for trustworthy AI development

Norwegian Data Protection:

  • We comply with GDPR as implemented in Norwegian law
  • Data processing is conducted under Datatilsynet (Norwegian Data Protection Authority) oversight
  • We implement privacy by design principles
  • Data Protection Impact Assessments are conducted as required

Healthcare Regulations:

  • This service is NOT regulated healthcare and does not replace professional medical advice
  • We do not provide medical diagnosis, treatment, or professional counseling services
  • Users should consult licensed healthcare professionals for medical concerns
  • Our AI analysis is for educational and self-reflection purposes only

15. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@appro.no
Website: https://appro.no
Location: Norway (Digital Service Provider)

Data Protection Officer:
Email: privacy@appro.no

Regulatory Inquiries:
Email: compliance@appro.no

16. Additional Legal Protections

Force Majeure:

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, third-party service interruptions, cyber attacks, or regulatory changes.

Severability:

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement:

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, or communications.

No Professional Relationship:

Use of this Service does not create any professional, counseling, or medical relationship between you and us. We are a technology service provider, not healthcare professionals.

Limitation Period:

Any claims against us must be brought within one (1) year of the date the claim arose, or such claim will be permanently barred.

17. Changes to Terms

We may update these terms from time to time. Where a change is material, we will ask you to review and accept the new version the next time you sign in, and you will not be able to continue using the Service until you do.

Version Control: These terms are versioned and dated (the current version is shown at the top of this page). We record which version your account accepted, and when. Previous versions are archived and available on request.