Terms of Service

1. Acceptance of Terms

By accessing and using our APPRO AI-Powered Communication Analysis service ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Our Service provides AI-powered analysis of audio recordings for educational and self-improvement purposes. The Service includes:

• Audio transcription using advanced AI technology
• Communication pattern analysis and insights generation
• Report generation based on conversation patterns
• Secure data processing and storage

Important: This Service is NOT a medical device and is not intended for medical diagnosis, treatment, or professional counseling purposes. This app is for communication improvement and entertainment purposes only. Always consult qualified professionals for medical or counseling concerns.

3. User Responsibilities

You agree to:

• Provide accurate and truthful information
• Only upload audio files you have legal rights to analyze
• Obtain proper consent from all participants in uploaded recordings
• Use the Service in compliance with applicable laws and regulations
• Not attempt to reverse engineer or compromise the Service
• Not upload content that is illegal, harmful, or violates others' rights

4. Consent and Privacy

By using this Service, you represent and warrant that:

• You have obtained all necessary consents from participants in uploaded audio recordings
• All participants are aware their voices will be analyzed by AI technology
• You have the legal authority to share and analyze the uploaded content
• You understand that audio analysis may reveal sensitive communication insights

5. Data Processing and Retention

We process your data in accordance with our Privacy Policy. Key points:

• Audio files are processed using secure third-party AI services
• Data is automatically deleted after 30 days for GDPR compliance
• We implement industry-standard security measures
• You can request data deletion at any time

6. Payment and Refunds

Payment terms:

• Free analysis credits are provided for trial purposes
• Additional analyses require payment through our secure payment processor
• Payments are processed by Stripe and subject to their terms

Refund Policy:

• Technical Issues: Full refunds are provided for technical failures, processing errors, or service outages that prevent analysis completion
• Service Errors: Refunds are available if our system fails to process your audio file or generate an analysis due to technical problems
• No Refunds for User Expectations: Refunds are NOT available if:
  • The analysis results do not meet your personal expectations
  • You selected the wrong language and this resulted in poor transcription quality
  • You proceeded with payment despite the preview not being acceptable to you
  • You disagree with the AI-generated insights or recommendations
  • The analysis reveals unexpected or unwanted information
• Preview System: A preview of analysis quality is provided before payment to help you make an informed decision
• Refund Window: Technical issue refunds must be requested within 7 days of purchase with clear documentation of the problem
• Processing: Approved refunds are processed within 5-10 business days through the original payment method

Important: By proceeding with payment after reviewing the preview, you acknowledge that you understand the nature of AI analysis and accept the results as delivered by our system.

7. AI Technology Limitations

Important Understanding of AI Analysis:

• Accuracy Limitations: AI analysis is not 100% accurate and may contain errors, misinterpretations, or biases
• Language Dependency: Analysis quality depends heavily on correct language selection and audio clarity
• Contextual Limitations: AI may miss nuanced context, cultural factors, or non-verbal communication
• Training Data Bias: AI models reflect patterns in their training data and may not apply to all individuals or situations
• Not Diagnostic: AI insights are observational and educational, not diagnostic or prescriptive
• Subjective Interpretation: Communication and emotional analysis involves subjective interpretation that may vary
• Technical Dependencies: Analysis quality depends on audio quality, background noise, and technical processing

User Responsibility: You acknowledge these limitations and agree to use AI insights as supplementary information only, not as definitive assessments.

8. Limitation of Liability

IMPORTANT DISCLAIMER:

• This Service is provided "as is" without warranties of any kind
• We are not liable for decisions made based on AI-generated insights
• Our liability is limited to the amount paid for the specific service
• We are not responsible for third-party service interruptions
• Users assume full responsibility for how they use the insights provided

9. Professional Use Disclaimer

For Communication and Development Professionals:

• This tool is designed to supplement, not replace, professional judgment
• You remain fully responsible for all professional decisions and client care
• Ensure compliance with your professional licensing requirements
• Maintain appropriate professional boundaries and ethical standards
• Consider local regulations regarding AI tools in professional settings

10. Intellectual Property

All intellectual property rights in the Service remain with us. You retain rights to your uploaded content but grant us necessary licenses to process and analyze it for providing the Service.

11. Service Modifications

We reserve the right to modify or discontinue the Service at any time. We will provide reasonable notice of significant changes that affect your use of the Service.

12. Governing Law

These terms are governed by Norwegian law. Any disputes will be resolved in Norwegian courts, subject to applicable international agreements.

13. Regulatory Compliance

EU AI Act Compliance:

• Our AI system is designed to comply with the EU Artificial Intelligence Act (Regulation 2024/1689)
• We do not use prohibited AI practices as defined in Article 5 of the EU AI Act
• Our system has a clearly defined healthcare and educational purpose
• We implement human oversight and transparency measures
• We follow Norwegian government principles for trustworthy AI development

Norwegian Data Protection:

• We comply with GDPR as implemented in Norwegian law
• Data processing is conducted under Datatilsynet (Norwegian Data Protection Authority) oversight
• We implement privacy by design principles
• Data Protection Impact Assessments are conducted as required

Healthcare Regulations:

• This service is NOT regulated healthcare and does not replace professional medical advice
• We do not provide medical diagnosis, treatment, or professional counseling services
• Users should consult licensed healthcare professionals for medical concerns
• Our AI analysis is for educational and self-reflection purposes only

14. Contact Information

For questions about these Terms of Service, please contact us at:

Email: legal@appro.no
Website: https://appro.no
Location: Norway (Digital Service Provider)

Data Protection Officer:
Email: privacy@appro.no

Regulatory Inquiries:
Email: compliance@appro.no

15. Additional Legal Protections

Force Majeure:

We are not liable for delays or failures due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, third-party service interruptions, cyber attacks, or regulatory changes.

Severability:

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

Entire Agreement:

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements, understandings, or communications.

No Professional Relationship:

Use of this Service does not create any professional, counseling, or medical relationship between you and us. We are a technology service provider, not healthcare professionals.

Limitation Period:

Any claims against us must be brought within one (1) year of the date the claim arose, or such claim will be permanently barred.

16. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify users of significant changes via email or service notifications.

Version Control: These terms are version-controlled and dated. Previous versions are archived and available upon request for legal reference.